ServiceNow Agent 18.0.0

ServiceNow – Freeware – Android iOS
out of 1076 votes

Streamline IT Service Management with ServiceNow Agent

Boris Weber

03/10/2025

ServiceNow Agent empowers IT teams with efficient incident resolution and seamless service delivery through its intuitive interface and robust features.

The ServiceNow Mobile Agent app provides a comprehensive set of features designed specifically for service desk agents. With its mobile-first approach, it offers a convenient solution for agents to efficiently handle and resolve requests on the go. The app's user-friendly interface allows agents to manage and respond to end user issues even without an internet connection. Taking advantage of native device capabilities, such as barcode scanning and signature collection, the app streamlines workflows and simplifies tasks.

In addition to its core functionalities, the app includes ready-to-use workflows tailored for service desk agents in various departments, such as IT, Customer Service, HR, Field Services, Security Ops, and IT Asset Management. These workflows can be easily customized and expanded to align with the unique requirements of each organization.

With the Mobile Agent app, users have the ability to:

Efficiently manage work assignments for their teams
Triage incidents and cases
Take quick actions and provide approvals through intuitive swipe gestures
Seamlessly complete work offline
Access detailed issue information, activity streams, and related records
Enhance workflows with location services, camera functionality, and touchscreen capabilities

Please note that this app requires the ServiceNow Madrid instance or a later version.

ServiceNow, the ServiceNow logo, Now Platform, and other ServiceNow trademarks are the property of ServiceNow, Inc. in the United States and/or other countries. All other trademarks and logos belong to their respective owners.

Overview

ServiceNow Agent is a Freeware software in the category Business developed by ServiceNow.

The latest version of ServiceNow Agent is 18.0.0, released on 07/03/2024. It was initially added to our database on 10/20/2023.

ServiceNow Agent runs on the following operating systems: Android/iOS.

Users of ServiceNow Agent gave it a rating of 4 out of 5 stars.

FAQ

What is ServiceNow Agent?

ServiceNow Agent is a mobile application designed for IT service management, enabling users to manage and resolve IT issues and requests on the go.

What features does ServiceNow Agent offer?

Key features include incident management, request fulfillment, access to knowledge articles, notifications, and change approvals.

Is ServiceNow Agent available for both Android and iOS?

Yes, ServiceNow Agent is available for both Android and iOS devices.

Do I need a ServiceNow license to use the ServiceNow Agent app?

Yes, a valid ServiceNow license is required to access and use the features of the ServiceNow Agent app.

Can I customize the ServiceNow Agent app?

Yes, organizations can customize the app's interface and functionality based on their specific needs using ServiceNow's customization tools.

How do I download the ServiceNow Agent app?

You can download the ServiceNow Agent app from the Google Play Store for Android devices and the Apple App Store for iOS devices.

Is there a user guide or documentation available for ServiceNow Agent?

Yes, comprehensive documentation and user guides are available on the ServiceNow documentation website.

Can I access my organization's service catalog through the ServiceNow Agent app?

Yes, users can access their organization's service catalog and submit requests directly through the app.

What kind of notifications does the ServiceNow Agent app provide?

The app provides notifications for new incidents, updates to requests, approvals needed, and other important alerts related to IT services.

Is training required to use ServiceNow Agent effectively?

While formal training is not mandatory, it is recommended to help users familiarize themselves with its features and capabilities.

Boris Weber

I am an editor at UpdateStar. I started as a support engineer, and am now specialized in writing about general software topics from a usability and performance angle among others. I telecommute from UpdateStar’s Berlin office, when I am not working remote as a digital nomad for UpdateStar. When I'm not analyzing the latest software updates, you can find me exploring new cities, immersing myself in local cultures, and discovering innovative tech trends across the globe.

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