ServiceNow Agent 18.0.0

The ServiceNow Mobile Agent app provides a comprehensive set of features designed specifically for service desk agents. With its mobile-first approach, it offers a convenient solution for agents to efficiently handle and resolve requests on the go. The app's user-friendly interface allows agents to manage and respond to end user issues even without an internet connection. Taking advantage of native device capabilities, such as barcode scanning and signature collection, the app streamlines workflows and simplifies tasks.

In addition to its core functionalities, the app includes ready-to-use workflows tailored for service desk agents in various departments, such as IT, Customer Service, HR, Field Services, Security Ops, and IT Asset Management. These workflows can be easily customized and expanded to align with the unique requirements of each organization.

With the Mobile Agent app, users have the ability to:

• Efficiently manage work assignments for their teams
• Triage incidents and cases
• Take quick actions and provide approvals through intuitive swipe gestures
• Seamlessly complete work offline
• Access detailed issue information, activity streams, and related records
• Enhance workflows with location services, camera functionality, and touchscreen capabilities

Please note that this app requires the ServiceNow Madrid instance or a later version.

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